The plaintiff added that since printer inks typically expire after a few years, whether used or not, all-in-one machines users are forced to keep buying new ink just to use the scanner function. The claims are being done because Canon is seeking to increase its profits by selling replacement ink cartridges. Canon designed the All-in-One Printers in such a way to require consumers to maintain ink in their devices regardless of whether they intend to print." His claim? "As opposed to the 'single function' printers it sells, Canon calls these multifunction devices a '3-in-1' or '4-in-1' for the fact they purportedly provide three or four functions." But, "In truth, the All-in-One Printers do not scan or fax documents when the devices have low or empty ink cartridges (the "Design Issue"), and Canon's advertising claims are false, misleading, and reasonably likely to deceive the public."įurther, "There is no reason or technical basis for manufacturing the All-in-One Printers with an ink level detection function that causes the scanner to stop functioning when ink is low or empty. He's seeking $5-million in damage awards, exclusive of interest, fees, and litigation costs. Leacraft is suing on his own behalf and on behalf of everyone else in the same annoying situation. The annoyed user, David Leacraft's law firm, Levi & Korsinsky, a NYC-based security company, sued Canon in the US District Court for the Eastern District of New York. According to a class-action lawsuit, the Canon Pixma MG6320 "all-in-one" machine won't even scan or fax documents if the printer is out of ink. Now, Canon USA has reached a new low in printing frustration. That's especially annoying when we want to print an ordinary black and white document, but the printer says "No way!" when we're out of, say, cyan ink.
We all hate that when any single ink in our inkjet printers is out, most printers won't allow us to print at all. We look at a variety of printers ranging from enterprise-level monsters to the sleek, high-performance, inexpensive models our editors rely on personally.
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